PRIVACY POLICY

We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us,
will be used (processed) by us.

What We Collect From You Whilst Ordering Or Browsing

Your name, and gender
Your billing and postal delivery address
Your phone number
Your e-mail address
The channel you chose to interact with us
Your login details
Your communication and shopping preferences
Your browsing and shopping activities
Your method of payment
Your IP address

We collect, use and store your personal data so that we can offer you the best services and website experience possible.
Your personal data is exactly what it says, it is yours and as such we are respectful of how we use it and how long we keep it.
We will always be transparent with you about what we do with your personal data, and we will always ensure that it is secure.
When we share your data with our service providers, we will always make sure they match our high levels of security.
From time to time you will receive marketing communications from us which keep you up to date with all our latest products, services and offers. We believe this is a legitimate part of the Joe Browns customer experience.
We will always offer you a clear and simple means of changing your communication preferences whenever you want

What we use your data for:
To maintain your account.
To provide our goods and services.
To verify your identity and protect you from fraud.
To contact you via your chosen methods about offers, products and services which we think may interest you.
To share with carefully selected relevant third parties with your prior consent.
To provide you with website content which is tailored to your individual tastes.
To gather your opinions on our products and services to keep improving our offering.

 

Cookies policy for website

ONSENT FOR USE OF COOKIES

In most cases cookies cannot be deployed without consent. When you first enter our sites, you will be shown a pop-up cookie notification banner. The banner informs the user that our site uses cookies and provides options on whether to accept all cookies, to reject all (except ‘essential’ ones) or to accept only certain types. When you click “Accept all Cookies”, you are consenting to non-essential cookies unless you have disabled them using your browser settings. An explanation of what we mean by the terms essential and non-essential cookies is set out in the section below.

 

WHAT DO WE USE COOKIES FOR?

Essential cookies

• are those used to deliver and maintain on-line services, including providing basic site functionality, remembering your basket content, facilitating transactions and payments, fraud prevention, and maintaining and securing our sites.

Essential cookies used for these purposes are deployed automatically for all users as soon as they enter our sites. They are legally exempt from the requirement to gain users’ consent. If you wish to use our sites you cannot opt out of these cookies as they are an essential and integral feature.

how personalised content based on your interests, preferences or location

We use these cookies to improve the way our sites  work so that we can personalise your experience and show you content which is most relevant to you. For example, a product or service may only be available in a particular location and may be more relevant to you depending on where you are, or we might show you certain products or services that we believe are most relevant to you based on your previous browsing or purchasing behaviour.

Retention of cookies on your device(s)

Persistent cookies will be retained for no longer than is necessary for our purposes outlined in the Cookie policy. In general, cookies will not be retained for more than 18 months. In exceptional cases, cookies may be retained for longer but only if required and following appropriate internal sign off.